Shipping

Processing Time

  • Order Processing: Orders are processed within 1-2 business days after purchase. During peak periods such as holidays or promotional events, processing times may extend up to 3-5 business days.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Shipping Methods

  • Standard Shipping: Delivered via Australia Post typically within 3-7 business days.
  • Express Shipping: Available for an additional fee, with delivery times ranging from 1-3 business days.
  • Free Shipping: Applies to all orders $100 AUD and over.

Delivery Times

  • Domestic Shipping:
    • Standard: 2-8 business days
    • Express: 1-3 business days
  • International Shipping:
    • Standard: 7-21 business days depending on the destination country
    • Express: 5-10 business days, with faster delivery times to major cities

Note: Delivery times may vary depending on the destination, customs clearance, and carrier handling.

International Shipping

  • Customs and Import Duties: The recipient is responsible for any customs fees, import duties, taxes, or other charges imposed by the destination country. These fees are not included in the purchase price or shipping cost and must be paid by the recipient upon delivery.
  • Tracking International Shipments: International shipments are trackable, but tracking details may be limited once the package leaves Australia. Please allow up to 21 business days for delivery.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. Please contact our customer service for more information if you are unsure about your address.

Lost or Stolen Packages

  • 7VN Apparel is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. We recommend shipping to a secure location or using a signature-required service for high-value orders.

Returns and Exchanges

  • If you need to return or exchange an item, please refer to our Return Policy for details. Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item sent, defective merchandise).

Contact Information

  • For any shipping-related inquiries, please contact our customer service team at admin@7vn.com.au .We are available Monday to Friday, 9 AM to 5 PM AEST.