Contact

Tops (Sports Bras, T-Shirts, etc.):

Bottoms (Shorts, Leggings, Pants):

1. Introduction

Welcome to 7VN Apparel. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

2. Definitions

• "Company," "we," "us," or "our" refers to 7VN Apparel.
• "Service" refers to the website and any services provided by 7VN Apparel.
• "User," "you," or "your" refers to any individual or entity using our Service.
• "Products" refers to any items sold by 7VN Apparel through the website.

3. Eligibility

You must be at least 18 years of age or have the permission of a legal guardian to use our Service. By using the Service, you represent and warrant that you meet these eligibility requirements.

4. Account Registration

• 4.1. You may be required to create an account to access certain features of the Service.
• 4.2. You are responsible for maintaining the confidentiality of your account credentials.
• 4.3. You agree to provide accurate, current, and complete information during the registration process.

5. Orders and Payments

• 5.1. Pricing: All prices listed on the website are subject to change without notice. The price at the time of purchase is the final price.
• 5.2. Payment: We accept various forms of payment as indicated on the website. By submitting an order, you represent and warrant that you have the legal right to use the payment method provided.
• 5.3. Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at any time for any reason.
• 5.4. Shipping: Shipping times are estimates only. We are not liable for delays in shipping.

6. Returns and Refunds

• 6.1. Returns are accepted within 30 days of receipt of the product, provided the item is in its original condition.
• 6.2. Refunds will be issued to the original form of payment. Shipping and handling charges are non-refundable.
• 6.3. Custom or personalised items are not eligible for return unless they are defective.

7. Intellectual Property

• 7.1. All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of 7VN Apparel or its content suppliers and is protected by intellectual property laws.
• 7.2. You may not use, reproduce, or distribute any content from the website without our express written permission.

8. User Conduct

• 8.1. You agree not to use the Service for any unlawful purpose or any purpose prohibited by these Terms.
• 8.2. You agree not to engage in any activity that could harm the Service or interfere with any other party's use of the Service.

9. Limitation of Liability

• 9.1. To the fullest extent permitted by law, 7VN Apparel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service or products.
• 9.2. Our total liability to you for any damages, losses, or causes of action shall not exceed the amount paid by you for the product.

10. Indemnification

You agree to indemnify, defend, and hold harmless 7VN Apparel and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your use of the Service.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes arising under or related to these Terms will be resolved in the courts of NSW.

12. Changes to the Terms

• 12.1. We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting.
• 12.2. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

13. Termination

• 13.1. We may terminate or suspend your account or access to the Service at any time, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.
• 13.2. Upon termination, your right to use the Service will immediately cease.

14. Contact Information

If you have any questions about these Terms, please contact us at 

7VN Apparel
admin@7vn.com.au

Refund and Returns Policy

1. Returns

• Eligibility: Items can be returned within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as undergarments are non-returnable.
• Proof of Purchase: A receipt or proof of purchase is required for all returns. If you cannot provide proof of purchase, we may offer store credit or an exchange at our discretion.
• Return Process: To initiate a return, please contact our customer service team at admin@7vn.com.au .They will guide you through the process and provide a return authorisation number. Do not send your item back without this authorisation.
• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Condition of Returns: Items must be returned in their original condition. This includes all packaging, tags, and any accessories or freebies included. Items that are damaged or altered in any way may not be eligible for a refund.

2. Refunds

• Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
• Partial Refunds: In some cases, only partial refunds are granted. This includes items not in their original condition, items damaged for reasons not due to our error, or items returned more than 30 days after delivery.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at admin@7vn.com.au

3. Exchanges

• Exchange Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@7vn.com.au where you will receive all return details in order to process. 
• Exchange Process: To ensure you receive your replacement promptly, we recommend sending your original item back as soon as possible. Once we receive your returned item, we will process the exchange and ship the new item within 5-10 business days.

4. Non-Returnable Items

• Final Sale Items: All items marked as final sale cannot be returned or exchanged.
• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
• Personalised Products: Custom or personalised products cannot be returned unless they arrive damaged or defective.

5. Gifts

• Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• Gift Refunds: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and they will be informed of your return.

6. Contact Information

• Customer Service: For any issues, questions, or concerns about your return or refund, please contact our customer service team at admin@7vn.com.au
• Mailing Address: Please note mailing details will be revealed once you have submitted your request and our team will get back to you as soon as possible in order to process.

Effective Date: 30th August 2024

At 7VN Apparel, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, share, and protect your information when you interact with our website, purchase our products, or engage with us in any other manner.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us when you:

• Create an Account: Information such as your name, email address, password, and phone number.
• Place an Order: Shipping address, billing address, payment details, and order history.
• Subscribe to Our Newsletter: Email address and any preferences you may provide.
• Contact Customer Service: Information you provide when you contact us for support, including details of your inquiry and any attachments.

1.2 Device and Technical Information

We automatically collect certain information about the device you use to access our website:

• IP Address: Helps us understand where our traffic is coming from and manage fraud risks.
• Browser Type and Version: Enables us to optimize our website for your browser.
• Operating System: Helps us ensure compatibility with your device.
• Device Type and Model: Allows us to provide a tailored browsing experience.
• Log Files: Information about your interactions with our website, such as the pages you view and the time and date of your visit.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Enhance User Experience: By remembering your preferences and settings.
• Analytics: To analyse website traffic and usage patterns.
• Marketing: To deliver personalised content and advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.

2. How We Use Your Information

2.1 Order Processing and Fulfilment

We use your personal information to process your orders, including:

• Payment Processing: To verify and complete your transactions.
• Shipping: To deliver your purchases to your designated address.
• Order Updates: To provide you with updates on the status of your order, including confirmation and shipping notifications.

2.2 Customer Service

Your information helps us provide customer support, respond to inquiries, and address any issues you may encounter with our products or services.

2.3 Personalisation

We use your information to personalise your shopping experience, including:

• Product Recommendations: Based on your browsing and purchase history.
• Targeted Promotions: Tailored offers and discounts based on your preferences and past interactions with us.

2.4 Marketing Communications

With your consent, we may use your email address and other contact details to send you:

• Newsletters: Updates about our latest products, events, and promotions.
• Promotional Offers: Special discounts and offers based on your preferences.

You can opt out of receiving these communications at any time by following the unsubscribe instructions included in each email or by contacting us directly.

2.5 Legal Compliance

We may use your information to comply with legal obligations, such as:

• Tax and Accounting Requirements: Retaining records of your transactions.
• Fraud Prevention: Detecting and preventing fraudulent activities.
• Regulatory Compliance: Ensuring we adhere to applicable laws and regulations.

3. How We Share Your Information

3.1 Service Providers

We may share your information with third-party service providers who assist us in operating our business, such as:

• Payment Processors: To process your payments securely.
• Shipping Partners: To fulfill and deliver your orders.
• Marketing Services: To manage our email campaigns and advertising efforts.
• IT and Hosting Providers: To host our website and ensure it operates smoothly.

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction.

3.3 Legal Obligations and Security

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with a legal obligation: Such as responding to a subpoena or court order.
• Protect our rights or property: Including enforcing our terms and conditions.
• Ensure the safety of our users: To prevent or investigate potential fraud or security threats.

4. Data Security

We take data security seriously and implement various measures to protect your information, including:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt your payment information during transmission.
• Access Controls: Only authorised personnel have access to your personal information.
• Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can do this by logging into your account or contacting us directly.

5.2 Deletion

You may request that we delete your personal information, subject to certain legal obligations, such as retaining records for tax purposes.

5.3 Opt-Out of Marketing Communications

You can opt out of receiving marketing communications from us by:

• Unsubscribing: Following the unsubscribe link in any promotional email.
• Contacting Us: Sending a request to our customer service team.

5.4 Cookie Management

You can manage your cookie preferences through your browser settings. This includes disabling cookies or setting your browser to alert you when cookies are being sent.

6. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

7. International Data Transfers

If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia where our servers and central databases are located. By using our website, you consent to this transfer.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

7VN Apparel
admin@7vn.com.au

Processing Time

• Order Processing: Orders are processed within 1-2 business days after purchase. During peak periods such as holidays or promotional events, processing times may extend up to 3-5 business days.
• Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Shipping Methods

• Standard Shipping: Delivered via Australia Post typically within 3-7 business days.
• Express Shipping: Available for an additional fee, with delivery times ranging from 1-3 business days.
• Free Shipping: Applies to all orders $100 AUD and over.

Delivery Times

• Domestic Shipping:
  • Standard: 2-8 business days
  • Express: 1-3 business days

• International Shipping:
  • Standard: 7-21 business days depending on the destination country
  • Express: 5-10 business days, with faster delivery times to major cities

Note: Delivery times may vary depending on the destination, customs clearance, and carrier handling.

International Shipping

• Customs and Import Duties: The recipient is responsible for any customs fees, import duties, taxes, or other charges imposed by the destination country. These fees are not included in the purchase price or shipping cost and must be paid by the recipient upon delivery.
• Tracking International Shipments: International shipments are trackable, but tracking details may be limited once the package leaves Australia. Please allow up to 21 business days for delivery.

Shipping Restrictions

• We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. Please contact our customer service for more information if you are unsure about your address.

Lost or Stolen Packages

• 7VN Apparel is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. We recommend shipping to a secure location or using a signature-required service for high-value orders.

Returns and Exchanges

• If you need to return or exchange an item, please refer to our Return Policy for details. Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item sent, defective merchandise).

Contact Information

• For any shipping-related inquiries, please contact our customer service team at admin@7vn.com.au .We are available Monday to Friday, 9 AM to 5 PM AEST.

Thank you for choosing 7VN Apparel! To maintain the performance and longevity of your activewear, please follow these detailed care instructions.

General Care Guidelines:

• Read the Care Label: Always check the care label attached to each garment for specific instructions.
• Separate Loads: Wash activewear separately from other clothing to prevent damage from zippers, hooks, or abrasive fabrics.
• Turn Inside Out: Turn garments inside out before washing to protect any prints, graphics, or special features.

Washing Instructions:

• Water Temperature: Use cold or lukewarm water (30°C/86°F max) to preserve the elasticity and performance of the fabric.
• Detergent: Use a mild, liquid detergent. Avoid powder detergents, as they may leave residue on the fabric. Do not use fabric softeners or detergents containing bleach, as these can deteriorate moisture-wicking properties.
• Cycle: Select a gentle or delicate cycle to minimise wear and tear on the fabric. Avoid heavy-duty cycles that may be too harsh.
• Pre-treat Stains: For stains, gently pre-treat the area with a stain remover suitable for performance fabrics before washing.

Drying Instructions:

• Air Dry: Lay activewear flat to dry or hang it up. Air drying helps preserve the fit and performance features. Avoid wringing out the fabric, as this can distort its shape.
• Tumble Dry: If you must tumble dry, use a low heat setting. High heat can damage the elasticity and technical properties of the fabric. Remove from the dryer promptly to avoid wrinkles.
• Avoid Direct Sunlight: Drying in direct sunlight can cause fading and deterioration of the fabric.

Ironing and Pressing:

• Avoid Ironing: Activewear fabrics generally do not require ironing. If ironing is necessary, use the lowest heat setting and place a cloth between the iron and the garment to prevent direct contact.
• Steaming: Steaming is a safer alternative to ironing and helps maintain the shape and integrity of the fabric.

Additional Care Tips:

• Avoid Overloading: Do not overload the washing machine to ensure proper cleaning and to reduce stress on the fabric.
• No Harsh Chemicals: Avoid bleach, fabric softeners, and other harsh chemicals that can break down the fabric's moisture-wicking and elastic properties.
• Proper Storage: Store activewear in a cool, dry place. Avoid leaving them in damp or humid environments, which can lead to mold or mildew.

By adhering to these care instructions, you’ll ensure that your 7VN activewear remains in top condition, providing you with optimal performance and comfort.

Thank you for choosing 7VN Apparel!