Effective Date: 30th August 2024

At 7VN Apparel, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, share, and protect your information when you interact with our website, purchase our products, or engage with us in any other manner.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us when you:

• Create an Account: Information such as your name, email address, password, and phone number.
• Place an Order: Shipping address, billing address, payment details, and order history.
• Subscribe to Our Newsletter: Email address and any preferences you may provide.
• Contact Customer Service: Information you provide when you contact us for support, including details of your inquiry and any attachments.

1.2 Device and Technical Information

We automatically collect certain information about the device you use to access our website:

• IP Address: Helps us understand where our traffic is coming from and manage fraud risks.
• Browser Type and Version: Enables us to optimize our website for your browser.
• Operating System: Helps us ensure compatibility with your device.
• Device Type and Model: Allows us to provide a tailored browsing experience.
• Log Files: Information about your interactions with our website, such as the pages you view and the time and date of your visit.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Enhance User Experience: By remembering your preferences and settings.
• Analytics: To analyse website traffic and usage patterns.
• Marketing: To deliver personalised content and advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.

2. How We Use Your Information

2.1 Order Processing and Fulfilment

We use your personal information to process your orders, including:

• Payment Processing: To verify and complete your transactions.
• Shipping: To deliver your purchases to your designated address.
• Order Updates: To provide you with updates on the status of your order, including confirmation and shipping notifications.

2.2 Customer Service

Your information helps us provide customer support, respond to inquiries, and address any issues you may encounter with our products or services.

2.3 Personalisation

We use your information to personalise your shopping experience, including:

• Product Recommendations: Based on your browsing and purchase history.
• Targeted Promotions: Tailored offers and discounts based on your preferences and past interactions with us.

2.4 Marketing Communications

With your consent, we may use your email address and other contact details to send you:

• Newsletters: Updates about our latest products, events, and promotions.
• Promotional Offers: Special discounts and offers based on your preferences.

You can opt out of receiving these communications at any time by following the unsubscribe instructions included in each email or by contacting us directly.

2.5 Legal Compliance

We may use your information to comply with legal obligations, such as:

• Tax and Accounting Requirements: Retaining records of your transactions.
• Fraud Prevention: Detecting and preventing fraudulent activities.
• Regulatory Compliance: Ensuring we adhere to applicable laws and regulations.

3. How We Share Your Information

3.1 Service Providers

We may share your information with third-party service providers who assist us in operating our business, such as:

• Payment Processors: To process your payments securely.
• Shipping Partners: To fulfill and deliver your orders.
• Marketing Services: To manage our email campaigns and advertising efforts.
• IT and Hosting Providers: To host our website and ensure it operates smoothly.

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction.

3.3 Legal Obligations and Security

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with a legal obligation: Such as responding to a subpoena or court order.
• Protect our rights or property: Including enforcing our terms and conditions.
• Ensure the safety of our users: To prevent or investigate potential fraud or security threats.

4. Data Security

We take data security seriously and implement various measures to protect your information, including:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt your payment information during transmission.
• Access Controls: Only authorised personnel have access to your personal information.
• Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can do this by logging into your account or contacting us directly.

5.2 Deletion

You may request that we delete your personal information, subject to certain legal obligations, such as retaining records for tax purposes.

5.3 Opt-Out of Marketing Communications

You can opt out of receiving marketing communications from us by:

• Unsubscribing: Following the unsubscribe link in any promotional email.
• Contacting Us: Sending a request to our customer service team.

5.4 Cookie Management

You can manage your cookie preferences through your browser settings. This includes disabling cookies or setting your browser to alert you when cookies are being sent.

6. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

7. International Data Transfers

If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia where our servers and central databases are located. By using our website, you consent to this transfer.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

7VN Apparel
admin@7vn.com.au